We want to get you riding!

Even if it means putting you on the best bike that we can find!

How TapBike Works

Once you have downloaded the TapBike app and have set up your profile…

1. Locate

photo of finding a bike

Enter your fleet activation code into the Join Private Fleet screen of the TapBike App. See applicable Peterson front office for code. 

Tap the App map to reserve a bike for up to 15-minutes. Press cancel when at the bike.

2. Select

photo of user unlocking bike with tapbike app

When at the bike hub location, select Unlock to open the Bluetooth unlocking screen. Enter the ID number of your desired bike into the box at the bottom of the screen.

Remember to have your Bluetooth activated.

3. Ride

photo of riding bikes

Once your bike unlocks, untether the plug-in chain from the rack or anchor.
Buckle up your helmet and start riding!

4. Pause

Pause tapbike photo

To stop and take a break, use Pause Ride in the app.  You can lock-up you bike and come back to it during your rental period.

5. Return

photo of returning bikes

Return your bike back to the original bike hub location when finished. Tether your bike with the plug-in chain. Select End Ride to complete your rental period.

Rates

Daily, Monthly, Annual Passes can be purchased through the Offers screen of the TapBike App.

Hourly

For however long you want to ride

$5/hr
  • 30 min billing cycle @ 2.50

Daily Pass

It's your bike for riding all day

$25/day
  • 8 hour ride period

Monthly Pass

Description

$25/month
  • 1 hour free per day

Annual Pass

Description

$120/year
  • 1 hour free per day

TapBike Paterson

Map of Bike Share Locations

FAQs

How does payment work for TapBike?

The renter enters money into the digital wallet after setting up a user profile on the app (credit card required). Payment is drawn from the wallet during the rental period.

How many bikes can I rent at one time?

Up to 4 bikes can be rented with one device. 

Are helmets included with the rental?

Yes helmets are looped through the plug-in tether which will be attached to the bike parking rack. Please return helmets in the same manner with lid facing upwards.

What do I do with the chain tether after unlocking my bike?

The chain tether is most easily carried while riding by securing it to the bike.  Loop the chain through itself, then wrap it tightly around the seat post or basket, snugging the plug-in end into one of the loops (effectively tying it off).

Does the bike have to be tethered at all times.

It is recommended that the bike be tethered whenever locked up, but it must be re-tethered to its home base location when the rental period ends. Please remember to plug in the chain tether to the lock and select End Ride when securing the bike to the hub location.

What if my bike does not unlock?

Firstly, please check that your Bluetooth is enabled. If so, please close the app and try the process again. If you are connected to WIFI, disable your WIFI and try the process again.  If you are still unable to unlock, please send us a support message from the app’s support screen. We will receive the message and quickly respond to you with a phone call.

Why do I have to return my bike to the same location?

The Peterson Property bike sharing program is an exclusive program to the residents. The bikes need to be returned to ensure that bikes are available for all residents to enjoy. 

Contact Us

TapBike Victoria
info@tapbike.com
250-508-0045